Privacy Policy

1. About These Terms

These Terms and Conditions govern the supply of products and services by Aurelix Digital Limited.

Please read these Terms carefully before requesting a quotation, placing an order, making a payment, submitting a device for repair or using our services.

By accepting a quotation, issuing a purchase order, paying an invoice, submitting a device for repair or instructing us to begin work, you agree to be bound by these Terms.

Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.

2. Company Information

The supplier is:

AURELIX DIGITAL LIMITED
Company number: SC893418
Registered office: 5/4 240 Wallace Street, Glasgow, Scotland, G5 8AU

Telephone and WhatsApp: +44 7424 661607
Email: info@aurelixdigital.co.uk
Alternative email: aurelixdigitalltd@gmail.com

Aurelix Digital Limited is registered in Scotland.

3. Our Products and Services

We may provide:

• Wholesale computers;
• Desktop computers and laptops;
• Computer peripheral equipment;
• Computer parts and components;
• Software and software licences;
• IT equipment and accessories;
• Computer and laptop repairs;
• Hardware diagnosis;
• Software installation;
• Technical support;
• Business IT support;
• Website design and development;
• Website maintenance;
• Search engine optimisation;
• Social media marketing;
• Paid advertising support;
• Content creation;
• E-commerce support; and
• Other related technology or marketing services.

The exact products, quantities, specifications, deliverables, timescales and charges will be stated in the relevant quotation, invoice, order confirmation, repair form, proposal or written agreement.

4. Consumer and Business Customers

A consumer is an individual purchasing products or services mainly for personal use rather than business purposes.

A business customer includes a company, partnership, sole trader, charity, public body, reseller or individual purchasing mainly for trade, professional or commercial purposes.

Some legal rights and cancellation provisions apply only to consumers.

Business customers confirm that the person placing an order has authority to bind the relevant business.

5. Quotations

Unless otherwise stated:

• A quotation is an invitation to place an order and is not itself an accepted order;
• Quotations are based on the information provided by the customer;
• Prices may change if specifications, quantities, scope or delivery requirements change;
• Product quotations are subject to stock and supplier availability;
• Service quotations are subject to the agreed scope of work;
• Clerical or pricing errors may be corrected before an order is accepted; and
• A quotation remains valid only for the period stated on it.

Where no validity period is stated, we may withdraw or revise the quotation before accepting the order.

6. Formation of a Contract

A contract is formed when we:

• Confirm the order in writing;
• Accept the customer’s purchase order;
• Issue an order confirmation;
• Receive an agreed payment and confirm acceptance; or
• Begin providing the service following the customer’s instruction.

An automated acknowledgement of an enquiry does not mean that an order has been accepted.

We may refuse or cancel an order before acceptance where:

• Products are unavailable;
• There is an obvious pricing error;
• Payment cannot be verified;
• We suspect fraud or unlawful activity;
• The requested work is unlawful or unsafe;
• The customer has provided incomplete or inaccurate information; or
• We cannot reasonably provide the requested product or service.

If we cancel an accepted order after receiving payment, we will refund the relevant amount unless we are legally entitled to make a deduction.

7. Prices

Prices will be stated in the relevant quotation or invoice.

Unless otherwise specified:

• Prices are stated in pounds sterling;
• Delivery, installation, licences and other charges may be listed separately;
• VAT will be shown where applicable;
• Additional work outside the agreed scope will be charged separately;
• Supplier price changes may affect quotations that have not yet been accepted; and
• The customer is responsible for reviewing the quotation before making payment.

We will not add undisclosed charges after an order has been accepted. Any material additional cost will be explained and agreed before the additional work is completed.

8. Payment Method

Aurelix Digital Limited does not currently take card payments directly through its website.

Payments are normally accepted by bank transfer using the payment information stated on an official Aurelix Digital Limited quotation or invoice.

Unless otherwise agreed in writing:

• Payment is required before products are ordered, dispatched or reserved;
• Payment is required before service work begins;
• An order is not treated as paid until cleared funds have reached our account;
• Customers must use the invoice number or requested payment reference;
• Any staged payment arrangement will be stated in writing; and
• Credit terms are available only where expressly agreed in writing.

9. Bank Transfer Security

Customers must check bank details carefully before making payment.

To protect against payment fraud:

• Only pay bank details shown on an official quotation or invoice;
• Confirm that the document is issued by Aurelix Digital Limited;
• Contact us on +44 7424 661607 if bank details appear to have changed;
• Do not rely only on an unexpected email requesting payment to different details;
• Do not provide us with your banking password, PIN or security code;
• Do not send payment to a personal or unrelated account; and
• Do not make a payment on behalf of an unknown third party.

Aurelix Digital Limited will not ask customers to receive funds and forward them to another person.

We may delay an order while we verify a payment, payer identity, unusual transaction or suspected fraudulent activity.

10. Refund Method

Where a refund is due, we will normally refund the person or business that originally made the payment.

A refund may be made to the original bank account or by another agreed and lawful method.

We may request reasonable evidence of:

• The original payment;
• The payer’s identity;
• The relevant invoice;
• The authority of a business representative; or
• The bank account to which the refund should be made.

This is intended to prevent fraud and does not limit a customer’s statutory refund rights.

11. Product Information

We take reasonable care to describe products accurately.

Product photographs, packaging, colours and measurements may vary slightly because of:

• Screen settings;
• Manufacturer updates;
• Production tolerances;
• Refurbishment;
• Supplier changes; or
• Photography and lighting.

Where a product is used, refurbished, graded, open-box or has cosmetic wear, this will be stated where reasonably possible.

Customers are responsible for checking that product specifications are suitable for their intended purpose before ordering.

We will provide reasonable assistance where a customer asks for a product recommendation, but the customer must provide accurate information about compatibility and intended use.

12. Availability

All products are subject to availability.

We may use third-party distributors, manufacturers or suppliers. A product may become unavailable after a quotation has been issued.

Where an ordered product becomes unavailable, we may offer:

• A suitable alternative;
• A revised delivery date;
• A partial order; or
• A refund for the unavailable item.

We will not substitute a materially different product without the customer’s agreement.

13. Delivery

Estimated delivery dates are provided in good faith but are not guaranteed unless expressly agreed in writing.

The customer must provide:

• A complete delivery address;
• Correct contact details;
• Suitable delivery access; and
• Any relevant delivery instructions.

We are not responsible for delay caused by incorrect information, absence at delivery, courier disruption, customs checks, supplier delays or events outside our reasonable control.

For consumer orders, legal responsibility for the goods will pass in accordance with applicable consumer law.

For business orders, delivery and risk arrangements may be stated in the quotation, invoice or written agreement.

The customer should inspect the delivery promptly and notify us of visible damage, missing items or incorrect products as soon as reasonably possible.

Failure to notify us immediately does not remove any statutory rights that legally apply.

14. Ownership of Goods

Unless otherwise agreed in writing, ownership of physical goods will not pass to the customer until we have received full payment for those goods.

This clause does not affect the point at which risk passes under applicable law.

Software, digital products and intellectual property are normally licensed rather than sold outright.

15. Consumer Cancellation Rights

Where a consumer enters into a distance contract, the consumer may have a legal right to cancel.

For eligible goods, a consumer will normally have 14 days after receiving the goods to notify us of cancellation. The consumer will then normally have a further 14 days to return the goods.

For eligible services, the cancellation period will normally be 14 days from the date the contract is entered into.

To cancel, the consumer must make a clear statement by email, telephone or post.

Cancellation rights may not apply, or may be affected, where:

• Goods were made to the consumer’s specification or clearly personalised;
• Sealed software or sealed computer media has been unsealed;
• Digital content has been supplied after the consumer expressly consented to immediate supply and acknowledged the loss of the cancellation right;
• A service has been fully completed after the consumer expressly requested early performance and acknowledged the relevant consequences;
• Goods are liable to deteriorate rapidly;
• Goods have been inseparably mixed with other items; or
• Another legal exception applies.

Where a consumer asks us to begin a service during the cancellation period and then cancels before completion, we may charge a proportionate amount for work completed up to cancellation, where legally permitted.

16. Consumer Returns

A consumer returning unwanted goods under a valid cancellation right must:

• Take reasonable care of the goods;
• Return all included components and accessories;
• Package the goods securely;
• Provide reasonable proof of purchase; and
• Return the goods within the applicable period.

The consumer may be responsible for return delivery costs unless:

• The goods are faulty;
• The goods are not as described;
• We agreed to pay the return costs; or
• The law requires us to pay them.

We may make a lawful deduction where the value of goods has been reduced because the consumer handled them beyond what would reasonably be permitted in a shop.

17. Faulty or Misdescribed Goods

Goods supplied to consumers must meet applicable legal standards.

If goods are faulty, not as described or not fit for an agreed purpose, the consumer may have legal rights to:

• Reject the goods;
• Request repair;
• Request replacement;
• Receive a price reduction; or
• Receive a refund.

The appropriate remedy will depend on the circumstances and applicable law.

Nothing in these Terms excludes or limits these statutory rights.

Damage caused by misuse, accidental damage, unauthorised modification, unsuitable installation, malware, neglect or normal wear and tear is not treated as an original product fault.

18. Business Returns

Business customers do not receive consumer cancellation rights.

Unless products are faulty, misdescribed or a return has been agreed in writing:

• Business orders are non-cancellable after acceptance;
• Special-order and bespoke goods cannot normally be returned;
• Software licences cannot normally be returned after activation or issue;
• Returns may be subject to supplier approval;
• A reasonable restocking or collection charge may apply where agreed; and
• Returned goods must be complete, secure and in an appropriate condition.

This section does not limit any rights that cannot lawfully be excluded in a business contract.

19. Services

We will provide services:

• With reasonable care and skill;
• In accordance with the agreed description;
• Using appropriately skilled personnel or contractors;
• Within the agreed time or, where no time is agreed, within a reasonable time; and
• For the agreed price or, where no price is agreed, for a reasonable price.

Service dates are estimates unless a fixed deadline is expressly agreed in writing.

The customer must provide timely access, information, approvals, content, equipment and cooperation required for the service.

We are not responsible for delay caused by the customer’s failure to provide required information, access or approval.

20. Additional Work

A quotation covers only the stated scope.

Additional charges may apply where:

• The customer requests extra work;
• The specification changes;
• Previously undisclosed faults are discovered;
• Third-party services are required;
• Replacement parts are needed;
• Additional revisions are requested;
• The customer delays the project;
• Data or systems require unexpected recovery work; or
• Information originally supplied was inaccurate or incomplete.

We will seek approval before carrying out material additional chargeable work.

21. Computer Repairs

Before repair work begins, we may inspect or diagnose the device.

A diagnostic or inspection charge may apply where disclosed in advance.

Repair quotations may change if an internal inspection reveals additional faults. We will request approval before completing material additional work.

Customers must disclose:

• Known faults;
• Previous repairs;
• Liquid damage;
• Physical damage;
• Password or encryption restrictions;
• Important data requirements; and
• Any safety concerns.

A repair may involve:

• Opening the device;
• Disconnecting components;
• Installing diagnostic software;
• Updating software;
• Resetting settings;
• Replacing storage;
• Reinstalling an operating system; or
• Removing malware.

22. Customer Data and Backups

Customers are responsible for backing up important information before submitting a device or giving access to a computer system.

Although we will use reasonable care:

• Repair work may result in data loss;
• Faulty storage devices may fail without warning;
• Data recovery cannot be guaranteed;
• Software installation may overwrite existing settings;
• Malware removal may require deletion of infected files; and
• An operating system installation may remove existing information.

Customers should remove confidential, private or unnecessary information where possible.

We are not responsible for loss that could reasonably have been avoided by maintaining an appropriate backup, except where responsibility cannot lawfully be excluded.

23. Device Access

The customer confirms that they own the device or have authority from the owner to request the work.

The customer must provide lawful access to the device.

Where login credentials are required:

• They will be used only as reasonably necessary;
• The customer should provide temporary credentials where possible;
• The customer should change passwords after completion; and
• We will not intentionally access unrelated personal content.

We may refuse to work on a device where we reasonably suspect that it is stolen, unlawfully accessed or being used for illegal activity.

24. Replaced Parts and Uncollected Devices

Unless otherwise agreed, replaced parts may be recycled, disposed of or returned to a manufacturer or supplier.

Customers who wish to retain a replaced part should request this before work begins. Some warranty or exchange arrangements require the original part to be returned and therefore it may not be available.

Customers must collect devices within a reasonable period after being notified that they are ready.

Where a device remains uncollected, we may:

• Send further collection notices;
• Charge a reasonable storage fee where notified;
• Require payment before release; and
• Take lawful steps relating to uncollected property after giving appropriate notice.

We will not sell or dispose of a customer’s device except in accordance with applicable law and after reasonable notice.

25. Software and Digital Products

Software may be supplied subject to:

• The software owner’s licence;
• Usage restrictions;
• Device limits;
• Subscription periods;
• Renewal terms;
• Geographic restrictions; and
• Third-party terms.

The customer must comply with all software licence conditions.

Unless expressly stated, purchasing software does not transfer ownership of the software or its intellectual property.

The customer is responsible for checking compatibility before purchase.

We do not supply unauthorised, counterfeit or unlawfully activated software.

Where a third-party licence has already been issued, activated or assigned, cancellation and refund rights may be restricted subject to applicable law.

26. Website Development

Website development work will be provided according to the agreed proposal or quotation.

The customer is responsible for supplying:

• Accurate business information;
• Text and images;
• Logos and brand materials;
• Product information;
• Legal notices;
• Required approvals; and
• Evidence that supplied materials may lawfully be used.

Unless otherwise agreed:

• Revisions are limited to the number or scope stated in the quotation;
• Additional pages or features are charged separately;
• Third-party themes, plugins and subscriptions may require separate fees;
• Domain, hosting and licence renewals remain the customer’s responsibility;
• Website launch is subject to final payment;
• Delays in customer feedback may affect completion dates; and
• Ongoing maintenance is not included unless expressly stated.

The customer is responsible for obtaining independent legal advice about industry-specific website content, contracts, regulated claims and compliance requirements.

27. Digital Marketing

Digital marketing services may include search engine optimisation, social media, paid advertising, content or campaign management.

Marketing performance depends on factors outside our control, including:

• Competition;
• Advertising budget;
• Market demand;
• Customer pricing;
• Website quality;
• Platform algorithms;
• Search engine changes;
• Customer reviews;
• Product availability;
• Audience behaviour; and
• Third-party platform policies.

We do not guarantee:

• A particular search engine ranking;
• A specific number of leads;
• A fixed level of sales;
• Advertising account approval;
• Marketplace approval;
• Social media growth;
• Profitability; or
• A particular return on advertising spend.

We will perform the agreed service with reasonable care and skill, but marketing outcomes cannot be guaranteed.

28. Advertising Budgets and Third-Party Charges

Unless stated otherwise, advertising spend, hosting fees, domain fees, software subscriptions, platform charges and third-party licence fees are separate from our service fees.

Customers are responsible for approving budgets and maintaining sufficient funds in relevant advertising or platform accounts.

Third-party charges may change without our control.

29. Customer Content

The customer confirms that all text, photographs, videos, logos, product information, databases and other materials supplied to us:

• Are accurate;
• Do not infringe third-party rights;
• Are not misleading;
• Are not unlawful;
• Are not defamatory;
• Do not contain malicious code; and
• May lawfully be used for the agreed purpose.

The customer remains responsible for final approval of published content.

We may refuse to publish unlawful, misleading, offensive or infringing content.

30. Intellectual Property

Aurelix Digital Limited retains ownership of:

• Pre-existing materials;
• Internal tools;
• Methods;
• Templates;
• Processes;
• Software;
• Know-how; and
• Intellectual property not specifically created and transferred under the project.

Once full payment has been received, the customer will receive the usage rights or ownership expressly stated in the quotation or written agreement.

Third-party software, stock images, fonts, plugins, themes and licensed materials remain subject to their original licence terms.

We may display completed work in our portfolio unless the customer requests confidentiality in writing or a separate agreement prevents this.

31. Confidentiality

Each party will take reasonable steps to protect confidential information received from the other party.

Confidential information may be used only for:

• Providing or receiving the agreed products or services;
• Fulfilling legal obligations;
• Obtaining professional advice; or
• Another purpose authorised in writing.

This obligation does not apply to information that:

• Is publicly available through no breach;
• Was already lawfully known;
• Was lawfully received from another source; or
• Must be disclosed by law or court order.

32. Third-Party Services

Our products or services may depend on third parties, including:

• Manufacturers;
• Distributors;
• Couriers;
• Hosting providers;
• Domain registrars;
• Software vendors;
• Search engines;
• Advertising platforms;
• Social media companies;
• Payment providers; and
• Cloud service providers.

We are not responsible for a third party’s independent act, policy change, outage, account suspension or service failure where it is outside our reasonable control.

We will use reasonable efforts to assist where the relevant third-party issue affects an agreed service.

33. Customer Responsibilities

The customer must:

• Provide accurate information;
• Review quotations and specifications;
• Make payments when due;
• Maintain appropriate backups;
• Keep login details secure;
• Obtain necessary licences and permissions;
• Review and approve project content;
• Use products and services lawfully;
• Follow manufacturer instructions;
• Cooperate reasonably with us; and
• Notify us promptly of a problem.

The customer must not use our products or services for fraud, unauthorised access, intellectual property infringement, malware distribution or any unlawful purpose.

34. Warranties

Any manufacturer warranty will be subject to the manufacturer’s terms.

A repair, replacement part or service warranty will apply only where stated on the invoice, repair record or written agreement.

A warranty does not normally cover:

• Accidental damage;
• Liquid damage;
• Misuse;
• Unauthorised repair;
• Malware or reinfection;
• Power surges;
• Customer alterations;
• Normal wear and tear;
• External accessories;
• New and unrelated faults; or
• Failure to follow instructions.

Nothing in this section limits statutory rights.

35. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of rights that cannot legally be excluded; or
• Any other liability that cannot lawfully be limited.

Consumer Customers

For consumers, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill.

We are not responsible for business losses suffered by a consumer, including loss of profit, revenue, business opportunity or commercial data.

Business Customers

To the fullest extent permitted by law, we will not be liable to a business customer for:

• Indirect or consequential loss;
• Loss of profit;
• Loss of revenue;
• Loss of business;
• Loss of opportunity;
• Loss of goodwill;
• Loss caused by third-party platforms;
• Loss caused by inaccurate customer information; or
• Loss of data that should reasonably have been backed up.

Subject to liabilities that cannot legally be limited, our total liability to a business customer relating to an affected order or service will not exceed the amount paid to us for that affected order or service.

36. Events Outside Our Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Supplier failure;
• Courier disruption;
• Natural disaster;
• Fire or flood;
• Severe weather;
• War or civil disturbance;
• Government action;
• Import or export restrictions;
• Industrial disputes;
• Power failure;
• Internet or telecommunications failure;
• Cyberattack;
• Third-party platform outage;
• Public health emergency; or
• Shortage of parts or equipment.

We will take reasonable steps to reduce the effect of the event and communicate material delays.

37. Cancellation by Us

We may suspend or cancel an order or service where:

• Payment is overdue;
• The customer seriously breaches these Terms;
• The requested activity is unlawful;
• The customer acts abusively or threateningly;
• The customer does not provide required information;
• Continuing the service creates a security risk;
• A third-party service becomes unavailable; or
• We cannot reasonably complete the order.

Where appropriate, we will provide notice and an opportunity to resolve the issue.

Any refund will take account of products supplied, work completed, third-party costs and the customer’s statutory rights.

38. Complaints

Customers should raise complaints as soon as reasonably possible using:

Email: info@aurelixdigital.co.uk
Alternative email: aurelixdigitalltd@gmail.com
Telephone: +44 7424 661607
Post: 5/4 240 Wallace Street, Glasgow, Scotland, G5 8AU

Please include:

• Your name;
• Invoice or quotation number;
• Product or service concerned;
• Details of the issue; and
• The outcome you are requesting.

We will review the complaint and aim to provide a fair response.

39. No Waiver

If we delay enforcing a right under these Terms, this does not mean that the right has been waived.

A waiver is effective only where confirmed in writing.

40. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable.

41. Third-Party Rights

Unless expressly stated, no person other than the customer and Aurelix Digital Limited has the right to enforce these Terms.

42. Changes to These Terms

We may update these Terms to reflect changes to:

• Our business;
• Products or services;
• Payment methods;
• Technology;
• Third-party requirements; or
• Applicable law.

The Terms applying to an accepted order will normally be those provided or available when the order was accepted, unless a change is required by law or agreed between the parties.

43. Governing Law and Courts

These Terms and any dispute or claim arising from them are governed by the laws of Scotland.

Business customers agree that the Scottish courts will have exclusive jurisdiction, unless another arrangement is agreed in writing.

Consumers may also have the right to bring proceedings in the courts of the part of the United Kingdom where they live.

44. Contact Details

AURELIX DIGITAL LIMITED
Company number: SC893418

5/4 240 Wallace Street
Glasgow
Scotland
G5 8AU

Telephone and WhatsApp: +44 7424 661607
Email: info@aurelixdigital.co.uk
Alternative email: aurelixdigitalltd@gmail.com